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Create help articles, repair guides, and FAQs that are searchable by customers, partners, and support teams. Articles power Threads AI with accurate, up-to-date information.
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articles created
article views
support tickets deflected
FleetFlow Articles isn't just a static knowledge base - it's integrated into your entire support ecosystem. Articles surface in search results, power AI responses, and help partners service vehicles correctly.
Write articles with images, videos, code blocks, and step-by-step instructions. Format content for easy scanning and comprehension.
Articles are indexed and searchable across FleetFlow. Customers find answers in your app, partners find them in their portal.
Threads AI uses your articles to answer customer questions accurately. The better your documentation, the smarter your AI support.
Control who sees what. Some articles are for customers, some for partners, some for internal teams only.
Good documentation reduces support load - and improves AI accuracy.
When customers can find answers themselves, they don't need to contact support. When partners have clear repair guides, they make fewer mistakes.
And when Threads AI has access to comprehensive documentation, it can resolve more inquiries automatically - with accurate, specific answers instead of generic responses.
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reduction in repeat questions
AI accuracy with articles
partner error reduction
Using FleetFlow's AppKit, you can display relevant articles directly in your mobile app. Contextual help based on the screen the customer is viewing, or a full searchable knowledge base - your choice.
Organization
Organize articles into categories and collections. Tag them by vehicle model so the right content appears for the right product. Create different article sets for customers, partners, and internal teams.
in progress