Cookie Policy

Introduction

FleetFlow B.V. (i.o.) ("FleetFlow", "we", "us", or "our") uses cookies and similar technologies to provide and improve our services. This Cookie Policy explains what cookies are, how we use them, and your choices regarding cookies when you use our platform and services.

Last Updated: 18-07-2026

1. What Are Cookies

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They help websites remember information about your visit, such as your preferred language and other settings, which can make your next visit easier and the site more useful to you.

Similar technologies include:

• Local Storage: Allows websites to store data locally in your browser
• Session Storage: Temporary storage that expires when you close your browser
• Web Beacons: Small transparent images used to track user behavior
• Pixels: Tiny graphics used for tracking and analytics

2. Our Current Cookie and Analytics Usage

2.1 Essential Cookies

These cookies are strictly necessary for the operation of our platform and cannot be disabled:

2.2 Privacy-Focused Analytics

We use a self-hosted Umami instance to understand how FleetFlow is used and to monitor website performance. Umami does not set analytics cookies or track visitors across websites. It collects anonymized usage data such as page views, referrers, browser and device type, approximate country, and Core Web Vitals.

• Analytics data is processed on infrastructure controlled by Adema Group
• URL query parameters and fragments are excluded from analytics
• Browser Do Not Track preferences are respected
• Analytics is not used for advertising or cross-site profiling

3. Cookies and Tracking We Do Not Use

For transparency, FleetFlow does not currently implement the following tracking technologies:

3.1 Analytics Cookies and Cross-Site Analytics

• We do not use analytics cookies
• We do not track visitors across unrelated websites
• We do not create user profiles based on browsing behavior

3.2 Marketing and Advertising Cookies

• We do not use cookies for targeted advertising
• We do not share data with advertising networks
• We do not use social media tracking pixels
• We do not engage in cross-site tracking

3.3 Third-Party Tracking

• We do not allow third-party tracking on our platform
• We do not embed social media widgets that track users
• We do not use third-party marketing services

4. Future Cookie Usage

4.1 Potential Future Uses

We may consider implementing the following types of cookies in the future, always with user consent:

• Performance Cookies: To understand how users interact with our platform for improvement purposes
• Functionality Cookies: To remember user preferences and provide enhanced features
• Analytics Cookies: To analyze platform usage and improve our services (privacy-focused analytics only)

5. Managing Your Cookie Preferences

5.1 Browser Settings

You can control and manage cookies through your browser settings:

• Chrome: Settings → Privacy and security → Cookies and other site data
• Firefox: Preferences → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Manage Website Data
• Edge: Settings → Privacy, search, and services → Cookies and site permissions

Umami does not set cookies. You can opt out of its cookieless analytics by enabling Do Not Track in your browser.

5.2 Blocking Cookies

5.3 Mobile Devices

• iOS: Settings → Safari → Privacy & Security
• Android: Chrome app → Settings → Privacy and security → Cookies

6. White-Label and Embedded Applications

For customers using FleetFlow's white-label or embedded applications:

• The same cookie practices apply to applications powered by FleetFlow
• Customers are responsible for their own cookie disclosures and consent mechanisms
• FleetFlow provides technical documentation to help customers comply with cookie laws
• Any additional cookies implemented by customers are their responsibility

7. Legal Compliance

Our cookie practices are designed to comply with:

• GDPR (General Data Protection Regulation): European Union data protection law
• ePrivacy Directive: EU law governing electronic communications privacy
• CCPA (California Consumer Privacy Act): California privacy law
• Other applicable privacy laws in jurisdictions where we operate

8. Data Retention

• Session Cookies: Automatically deleted when you close your browser
• Persistent Cookies: Stored for the duration specified in the cookie table above
• Manual Deletion: You can delete cookies manually through your browser settings
• Automatic Expiry: All cookies have expiration dates and are automatically removed
• Cookieless Analytics: Anonymized analytics data is generally retained for 12 months

9. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or applicable laws. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify users through email or prominent notices on our platform
• Request new consent for any additional non-essential cookies
• Provide at least 30 days' notice before implementing changes

10. Contact Information

If you have questions about our use of cookies or this Cookie Policy, please contact us:

FleetFlow B.V. (i.o.)
Hazelaarlaan 13, 2267BH Leidschendam
Email: privacy@fleetflow.io
General Support: support@fleetflow.io

11. Related Policies

For more information about how we handle your data, please also review:

• Privacy Policy - How we collect and use personal data
• Terms of Use - Terms governing use of our services
• Data Processing Agreement - Our commitments as a data processor